Throughout not just my working career, but also my life career, I have taken notice of a lot of variations of human behavior. And what that boils down to is the personality of the person. Like what their character shows when they’re out in the public, versus being at home (or anytime they’re alone). Most people that I have met seems to show multiple sides to them. As if they were to have a split personality, are bi-polar, or even have mood swings. From my point-of-view, they are all somewhat one in the same thing (don’t quote me on this). With that, and I hate to say this for myself, is why you can’t please everyone.
From friends, family, colleagues, and even random strangers, you don’t know what to expect. Which is why before you start judging someone when you first greet them (i.e., a customer), and they have a neutral or negative response, don’t think anything of it. They could be having an off day. Take me for example; most days I will always do my best to make people laugh or try to make their day brighter with some positive reinforcement. And then on rare occasions when life just doesn’t seem to be going my way, I will be sad and depressed. I don’t hide my feelings all that much, meaning I’m quite the expressive person. But maybe that’s not such a bad thing. It will let people know when something is wrong and it kind of sets their mood a little bit when they don’t see me happy.
The problem with me is that when I see someone like a colleague that is expressing this other personality (good or bad, but mostly bad), I tend to analyze the situation and see what I can do to resolve the issue. Or do what I can to prevent it from happening again. But forgetting that some things are out of my control, and I cannot help those that are going through whatever situation it is they are going through. All I can do is stay out of the way or help out by offering an ear to listen and possibly give advice, but only if they ask or are willing to take it. I’d like to consider myself as an unofficial non-licensed therapist (which is why I should really consider trying freelance on fiverr or something… tell your friends!)
So, what are you supposed to do when it comes to dealing with others that are having off days? Answer is, not much different than what you normally do. Like I said before, if it’s a customer, treat them with kindness and respect. Because for all you know, that could be enough to turn their day around. Don’t try to force yourself into anyone’s problems if they don’t ask for it. The best thing you can do is just offer. Offer your time, listen and pay attention to what they tell you if they need to vent. But for the most part, there really isn’t anything else you can do. The rest is up to them.
We all need saving. It’s just the matter of asking for help.